init

backend/servicedesk/views.py

@@ -0,0 +1,84 @@
+from rest_framework import viewsets, filters
+from django_filters.rest_framework import DjangoFilterBackend
+from drf_spectacular.utils import extend_schema
+from django.contrib.auth import get_user_model
+
+from .models import ServiceTicket
+from .serializers import ServiceTicketSerializer
+from .filters import ServiceTicketFilter
+from account.email import send_email_with_context
+
+from rest_framework.permissions import IsAuthenticated
+from rest_framework.exceptions import PermissionDenied
+
+# from account.permissions import RoleAllowed
+
+
+@extend_schema(
+    tags=["ServiceTicket"],
+    description="Správa uživatelských požadavků – vytvoření, úprava a výpis. Filtrování podle stavu, urgence, uživatele atd."
+)
+class ServiceTicketViewSet(viewsets.ModelViewSet):
+    # queryset = ServiceTicket.objects.select_related("user").all().order_by("-created_at")
+    queryset = ServiceTicket.objects.all().order_by("-created_at")
+    serializer_class = ServiceTicketSerializer
+    filter_backends = [DjangoFilterBackend, filters.OrderingFilter, filters.SearchFilter]
+    filterset_class = ServiceTicketFilter
+    ordering_fields = ["created_at"]
+    search_fields = ["title", "description", "user__username"]
+    permission_classes = [IsAuthenticated]
+
+    def get_queryset(self):
+        user = self.request.user
+        if user.role in ["admin", "cityClerk"]:  # Adjust as needed for staff roles
+            # return ServiceTicket.objects.select_related("user").all().order_by("-created_at")
+            return ServiceTicket.objects.all().order_by("-created_at")
+        else:
+            # return ServiceTicket.objects.select_related("user").filter(user=user).order_by("-created_at")
+            return ServiceTicket.objects.filter(user=user).order_by("-created_at")
+
+    def get_object(self):
+        obj = super().get_object()
+        if self.request.user.role not in ["admin", "cityClerk"] and obj.user != self.request.user:
+            raise PermissionDenied("Nemáte oprávnění pracovat s tímto požadavkem.")
+        return obj
+
+    def perform_create(self, serializer):
+        user_request = serializer.save(user=self.request.user)
+
+        # Map categories to roles responsible for handling them
+        category_role_map = {
+            "tech": "admin",
+            "reservation": "cityClerk",
+            "payment": "admin",
+            "account": "admin",
+            "content": "admin",
+            "suggestion": "admin",
+            "other": "admin"
+        }
+
+        role = category_role_map.get(user_request.category)
+        if not role:
+            return  # Or log: unknown category, no notification sent
+
+        User = get_user_model()
+        recipients = User.objects.filter(role=role, email__isnull=False).exclude(email="").values_list("email", flat=True)
+
+        if not recipients:
+            recipients = User.objects.filter(role='admin', email__isnull=False).exclude(email="").values_list("email", flat=True)
+            if not recipients:
+                return
+
+        subject = "Nový uživatelský požadavek"
+        message = f"""
+                    Nový požadavek byl vytvořen:
+
+                    Název: {user_request.title}
+                    Kategorie: {user_request.get_category_display()}
+                    Popis: {user_request.description or "—"}
+                    Vytvořeno: {user_request.created_at.strftime('%d.%m.%Y %H:%M')}
+                    Zadal: {user_request.user.get_full_name()} ({user_request.user.email})
+
+                    Spravujte požadavky v systému.
+                    """
+        send_email_with_context(list(recipients), subject, message)