init

backend/servicedesk/models.py

@@ -0,0 +1,32 @@
+from django.db import models
+from django.conf import settings
+from trznice.models import SoftDeleteModel
+
+class ServiceTicket(SoftDeleteModel):
+    STATUS_CHOICES = [
+        ("new", "Nový"),
+        ("in_progress", "Řeší se"),
+        ("resolved", "Vyřešeno"),
+        ("closed", "Uzavřeno"),
+    ]
+
+    CATEGORY_CHOICES = [
+        ("tech", "Technická chyba"),
+        ("reservation", "Chyba při rezervaci"),
+        ("payment", "Problém s platbou"),
+        ("account", "Problém s účtem"),
+        ("content", "Nesrovnalost v obsahu"),
+        ("suggestion", "Návrh na zlepšení"),
+        ("other", "Jiný"),
+    ]
+
+    title = models.CharField(max_length=255, verbose_name="Název")
+    description = models.TextField(verbose_name="Popis problému", null=True, blank=True)
+    user = models.ForeignKey(settings.AUTH_USER_MODEL, on_delete=models.CASCADE, verbose_name="Zadavatel", related_name="tickets", null=False, blank=False)
+    status = models.CharField(max_length=20, choices=STATUS_CHOICES, default="new", verbose_name="Stav", blank=True)
+    category = models.CharField(max_length=20, choices=CATEGORY_CHOICES, default="tech", verbose_name="Kategorie", blank=True)
+    created_at = models.DateTimeField(auto_now_add=True, verbose_name="Datum", editable=False)
+
+    def __str__(self):
+        return f"{self.title} ({self.get_status_display()})"
+