init

backend/servicedesk/admin.py

@@ -0,0 +1,30 @@
+from django.contrib import admin
+from .models import ServiceTicket
+from trznice.admin import custom_admin_site
+
+
+class ServiceTicketAdmin(admin.ModelAdmin):
+    list_display = ("id", "title", "status", "user", "created_at", "is_deleted")
+    list_filter = ("status", "is_deleted")
+    search_fields = ("title", "description", "user__username", "user__email")
+    ordering = ("-created_at",)
+
+    readonly_fields = ['created_at']
+    base_fields = ['title', 'category', 'description', 'user', 'status', 'created_at']
+
+
+    def get_fields(self, request, obj=None):
+        fields = self.base_fields.copy()
+        if request.user.role == "admin":
+            fields += ['is_deleted', 'deleted_at']
+        return fields
+    
+    def get_queryset(self, request):
+        # Use the all_objects manager to show even soft-deleted entries
+        if request.user.role == "admin":
+            qs = self.model.all_objects.all()
+        else:
+            qs = self.model.objects.all()
+        return qs
+
+custom_admin_site.register(ServiceTicket, ServiceTicketAdmin)